TERMS AND CONDITIONS
We'd like to remind you that your use of the website constitutes your agreement to follow and be bound by these Terms and Conditions
Product Damage or Malfunction or Incorrect Product
To resolve this issue kindly notify us within 10 working days in the unlikely event that the item arrives damaged or faulty or is not what your ordered.
In addition to a detailed description, kindly provide images (or a short video clip if more appropriate) of the damage or the product itself plus the packaging as received in order to proceed with the warranty process. Once inspected, assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit. Plus pictures as above or short video.
Refunds generally take up to 5 working days to process and we will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products have been misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
In summary we can process this instance only with your help by following this process :
- Send us an email explaining what the issue is and what redress you would like
- Photos of damage and/or video of malfunctions
- Specify replacement or return or refund
- We will take 7-10 business days to study the documentation and then either
- Contact you to arrange pick up by courier and return labels, or explain why we do not accept the return/replacement
- Upon receipt of item at our warehouse, it will be inspected and further actions taken. Allow 5 business days plus courier timing.